Delivery & Return
Insured delivery
Every timepiece is carefully packaged and dispatched using an insured, tracked, signed-for delivery service. Shipping is charged per order at checkout.
- United Kingdom: £20
- Europe, excluding the UK: £40
- Canada, Australia & New Zealand: £50
We currently deliver to these destinations only. We do not ship to the United States. For delivery enquiries, please email hello@scotlandwatchco.scot before placing your order.
Dispatch and tracking
Dispatch arrangements depend on stock availability and confirmation of payment. We will contact you if there is a delay. Tracking details will be provided when your order is dispatched. Delivery dates are estimates and may be affected by customs clearance or local courier services.
Please provide a complete delivery address and ensure someone is available to sign for the parcel. If delivery is missed, follow the courier’s instructions to arrange collection or redelivery.
International orders
For deliveries outside the United Kingdom, local import taxes, customs duties and clearance charges may apply. These charges are the recipient’s responsibility and are not included in our shipping rates.
Returns and cancellation
For standard online purchases, you may cancel without giving a reason by notifying us within 14 days after receiving your watch. You then have a further 14 days from notifying us to send it back. Email hello@scotlandwatchco.scot with your order number and cancellation request. We will provide the return address and instructions.
Please handle the watch only as needed to inspect its nature, characteristics and functioning, as you would in a shop. Return it securely packaged with its accessories and any original packaging you still have. We may deduct for a reduction in value caused by handling beyond what is necessary to inspect the item.
You are responsible for the direct cost of returning an item when you change your mind. We recommend a tracked, insured return service appropriate to the value of the watch. Keep proof of postage.
Refunds
For a valid cancellation, we will refund the purchase price and the cost of our standard outbound delivery. Any extra cost for a premium delivery service is not refundable. Refunds are made using the original payment method, unless you agree otherwise, within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier.
The cancellation right does not apply to goods made to your specifications or clearly personalised. This does not affect your rights if goods are faulty or not as described.
Damaged, faulty or incorrect items
If your watch arrives damaged, is faulty or is not what you ordered, please contact us promptly with your order number and details of the problem. Photographs can help us assess delivery damage. We will arrange an appropriate remedy and cover reasonable return costs where required. Your statutory consumer rights are not affected.
Contact us
Email: hello@scotlandwatchco.scot
Telephone: +44 7969919288
